Your subscription to Basis Tech SMS services includes:
Support Tickets
Fixed number of support tickets per year
Ticket Tracking
Easily refer to each issue you report
Module Support
Autopsy and Basis developed modules
Live Troubleshooting
Email and phone support available 10 a.m. to 5 p.m. EST Mon-Fri
Engineer Access
Guaranteed 24 hour response time during business hours
Custom Development Support
Any custom development that occurs for your organization
Contact us to learn more about commercial support programs.
If you are not interested in paying for support, you can post questions to the public forum.