Commercial support for Autopsy® Basis Technology provides an enterprise-level standard commercial Support and Maintenance Subscription (SMS) option for individual investigators, their labs and organizations. Subscribe Today Your subscription to Basis Tech SMS services includes: Support Tickets Fixed number of support tickets per year Ticket Tracking Easily refer to each issue you report Module Support Autopsy and Basis developed modules Live Troubleshooting Email and phone support available 10 a.m. to 5 p.m. EST Mon-Fri Engineer Access Guaranteed 24 hour response time during business hours Custom Development Support Any custom development that occurs for your organization Contact us to learn more about commercial support programs. If you are not interested in paying for support, you can post questions to the public forum.